Return & Refund Policy

At Fuxyss, we're committed to providing the ultimate haircare experience, ensuring every woman looks and feels her best. If you encounter any issues with your purchase, please feel free to contact us and we'll respond within 24 hours.

1. Order Cancellation

To cancel your order, please contact our customer service team within one hour of placing your order.

Please note that cancellations are not possible after your order has shipped.

2. Order Returns

We gladly offer exchanges and returns for unused products within 30 days of receipt.

We offer a limited number of free returns based on your Fuxyss VIP membership level. Please click the following link to learn more about exclusive Fuxyss VIP benefits and offers: https://www.fuxyss.store/

The return label provided is only valid for shipments within the United States. For customers outside the United States, we will refund the applicable shipping costs based on your shipping receipt. Please note that if your allotted free return offer has been exhausted, you will be responsible for future return shipping costs. US customers can purchase more affordable shipping labels directly from us. Returns due to merchant error (e.g., incorrect item shipped) are not included in the free return allowance.

Please note that each order is eligible for one free return within 30 days of receipt.

Refund Processing Time

Refunds will be issued within 2 business days via the original payment method. Processing time varies by payment method. If the card used is expired, please contact the card issuer for assistance.

Refund Methods

Refund Time

PayPal

3 business days

Credit/Debit Card

10 business days

AfterPay

3 business days

Zip Pay

3 business days

Setzler

3 business days